Returns & Replacement Policy

1. 7-Day Replacement Guarantee

We offer a 7-day replacement policy for any factory defects or physical items damaged in transit. If your Daewoo appliance arrives damaged or experiences any manufacturing failure within 7 days of delivery, we will replace it with a brand-new unit.

2. Eligibility & Conditions

• The appliance must be in its original physical condition without user-inflicted scratches, dents, or modifications.
• Must be accompanied by the original brand box, packaging inserts, protective foam, and all accessories.
• Must present the original purchase invoice/receipt or the stamped regional warranty card.

3. Return Logistics & Costs

For verified manufacturing defects or wrong products delivered, Daewoo Nepal covers applicable return transportation and pickup charges. For eligible change-of-mind exchanges, the customer is responsible for shipping costs.

4. Refunds & Reimbursements

Approved monetary refunds are processed directly by Daewoo Nepal using the original payment method within 3 to 5 business days after the returned item passes inspection.

5. Submit a Claim

To initiate a return or exchange claim, contact our support helpline at +977 9749499946 or email sales@daewoo.com.np.